||0 of 0 people found the following review helpful.| It's like having someone tell you how to bake a cake ...|By Piku|Nothing new under the sky....same old text...dos and don't but no real examples that you can use. It's like having someone tell you how to bake a cake without the recipe...make sure the oven is hot...use a deep dish....bla...bla..bla..|2 of 2 people found the following review helpful.|From Library Journal|Useful is the word for both these books: they are easy to read, filled with sound advice, and immediately applicable. There is nothing in either of them that could possibly do harm. Anderson, a business writer, presents a book that should b
First impressions are often lasting impressions. How customers are treated on the phone can quickly turn them into either an ex-customer or a customer for life. This thorough, quick-reading guide shows anyone who uses the phone -- from salesperson to manager to secretary -- how to treat it as a service tool that directly impacts on company profits. Readers will be able to double their effectiveness when they learn how to:
* handle irate customers * end t...
[PDF.ok63] Great Customer Service on the Telephone (Worksmart Series) Rating: 3.56 (513 Votes)
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You can specify the type of files you want, for your gadget.Great Customer Service on the Telephone (Worksmart Series) | Kristin Anderson. Just read it with an open mind because none of us really know.
