||2 of 2 people found the following review helpful.| I feel like I needed something more to study|By A. C. B|Being that I trained using online videos (itpro.tv), I feel like I needed something more to study, and this helped quite a bit. I did pass my ITIL exam, and will keep this as a resource guide in the future.|8 of 8 people found the following review helpful.| Passed my exams!|By sc|From the Back Cover||Learn to:
Manage your IT services with ITIL
Get to grips with the five stages of the ITIL service lifecycle
Implement ITIL in your organisation
Use service management as a strategic asset
ITIL For Dummies provides an easy-to-understand introduction to using best practice guidance within IT service management. It breaks down the 5 stages of the service lifecycle into digestible chunks, helping you to ensure that customers receive the best possible IT experience. Whether readers need to identify their customers' needs, design and implement a new IT service, or monitor and improve an existing service, this official guide provides a support framework ...
[PDF.le03] ITIL For Dummies Rating: 4.89 (661 Votes)
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You can specify the type of files you want, for your gadget.ITIL For Dummies | Peter Farenden. I really enjoyed this book and have already told so many people about it!
