||16 of 16 people found the following review helpful.| A missed opportunity.|By IraqiInAmerica|I have just finished reading this book, and I have to say it could have been one of the most important books on service management and improvement I read in a long time. Sadly, John Seddon seems to have missed the opportunity to make this book a seminal text in the services business, for the following reasons:
1. Mr. Seddo
"Command and Control is failing us. There is a better way to design and manage work - a better way to make work work - but it remains unknown to the vast majority of managers."
An adherent of the Toyota Production System, John Seddon explains how traditional top-down decision making within service organizations leads to managers who are detached from employees and remote from operations. He demonstrates that decision-making based on purpose-related measures (...
[PDF.wx72] Freedom from Command and Control: Rethinking Management for Lean Service Rating: 4.56 (589 Votes)
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You can specify the type of files you want, for your device.Freedom from Command and Control: Rethinking Management for Lean Service | John Seddon. I was recommended this book by a dear friend of mine.
