||0 of 0 people found the following review helpful.| Overpriced|By Sharpie1|I bought this book for one reason - because Global Knowledge recommended it when I took my ITIL Service Capability: Operational Support and Analysis Course and Exam. I didn't need it at all and I aced the exam.
I have it on my desk now at work - and may refer to it from time to time - but $150? Please.|0 of 0 people found the following rev||The revisions have streamlined the ST book and better integrated it into the other books in the service lifecycle. Diagrams are now better drawn and better described in corresponding text... On balance, I believe this revision will improve the overall readabi
The ITIL Service Operation stage of the ITIL framework highlights best-practice for delivering IT to meet agreed service levels for both business users and customers. ITIL Service Operation also includes the day-to-day management of technology needed to deliver and support services.
The efficient delivery of agreed services is essential to maintain business satisfaction and confidence in IT. It reduces the risk of service outages, and ensures that author...
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You easily download any file type for your gadget.ITIL Service Operation (ITIL Lifecycle Suite) | AXELOS. I really enjoyed this book and have already told so many people about it!
