||1 of 1 people found the following review helpful.| Average course text book|By Dave of Bristol|You don't have a lot of choice if you're purchasing an ITIL course book. This book could use more relevant examples of how practices or techniques are applied in the IT world. Yes, a utility company is a good example of explaining what "utility" and "warranty" mean but a better example would be something actually IT related since thi||I like the new design coordination process in ITIL Service Design. It brings together and makes the 'jigsaw' puzzle of design so much more accessible. I didn't know it was missing until it was there. Helen Sussex, Logica --Best Management Pratice
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The ITIL service design stage of the ITIL service management framework offers global best-practice guidance to IT practitioners and business leaders wanting to move their IT strategy forward. This step-by-step approach to planning focuses on quality and efficiency, leading to robust IT services that will stand the test of time.
Understanding IT practices, processes and their governing policies will lead to excellence in IT service design. This publication...
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You can specify the type of files you want, for your device.ITIL Service Design (ITIL Lifecycle Suite) | AXELOS. A good, fresh read, highly recommended.
