[PDF.54sq]  Engaged!: Outbehave Your Competition to Create Customers for..* Gregg Lederman

“Gregg Lederman hits the bull’s-eye in his new book, ENGAGED!. He understands that inspired employees who live your organization’s values have a lot more impact on your brand than fancy logos and slick advert

Customers love it when employees are ENGAGED to deliver an experience. However, it doesn’t come easy for most companies. The level to which your workforce is ENGAGED also has a significant impact every day on employees’ happiness and productivity, the customer experience, and your company’s profitability.

Your company can be one that customers love to do business with … one that turns customers into loyal followers who buy more and more...