[Online library] Difficult Conversations (HBR 20-Minute Manager Series)






 | #268000 in eBooks |  2016-01-26 |  2016-01-26 | File Name: B012BLTJGG


||3 of 3 people found the following review helpful.| A must read for professionals|By David S. Saunders|Like so many HBR publications, this has a lot of great advice packed into a small format. As the title suggests, this is a simple guide to dealing with difficult conversations with other people in your professional life. Characteristic to HBR, this is filled with lots of great quotes that punctuate the larger text. Like, "M|About the Author||For over 30 years, Bob has worked with Senior Executive Teams and Boards on their most vital strategic and organizational challenges, both as a consultant and a corporate executive. He is considered one of the world's leading strategic facilit

You have to talk with a colleague about a fraught situation, but you're worried that they'll yell, or blame you, or shut down. You fear your emotions could block you from a resolution. But you can communicate in a way that's constructive--not combative. Difficult Conversations walks you through:

  • Uncovering the root cause of friction
  • Maintaining a positive mind-set
  • Untangling the problem together
  • Agreeing on a way forward

Don't...


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