[Mobile book] The Cost of Bad Behavior: How Incivility Is Damaging Your Business and What to Do About It






 | #718027 in eBooks |  2009-05-22 |  2009-07-09 | File Name: B002AU7MHM


||2 of 2 people found the following review helpful.| Such Behavior Astounds|By Jeffrey Swystun|I have long been fascinated by how individuals get away with behavior in the workplace that would not be tolerated in grade school. The authors have done a fabulous job bringing attention to this acute problem in many businesses along with the emotional and tangible costs that result. But to me the subject of 'incivility' goes beyond|From Publishers Weekly|Most Americans have encountered unpleasant or even hostile colleagues and bosses, but incivility is more than just a human resources problem: it also has a financial cost, argue Pearson and Porath, management professors at Thunderbird Sch

Why incivility at work is a bigger problem than you suspect

In an accessible and informative style, Pearson and Porath examine the toll that bad behavior can have on otherwise well-functioning companies. And they reveal strategies that successful organizations are using to stop incivility before it takes hold.

Whether it's a standoffish coworker or an arrogant boss, incivility at the office doesn't just affect the moods of a few employees;...


[PDF.pr25]  The Cost of Bad Behavior: How Incivility Is Damaging Your Business and What to Do About It
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