||0 of 0 people found the following review helpful.| One of the best books to understand ITSM Standards|By Rajiv Ramakrishnan|I bought this book to do a self study for the ISO 20K Auditor Exam along with the coaching I had received earlier. Found the book quite easy to comprehend and an interesting read though usually similar technical books may make reading boring! However, it may depend on personal views as well, but I liked i
This Pocket Guide provides a concise explanation of the nature, content and aim of ISO/IEC 20000-1: 2011 and a short summary of ISO/IEC 20000-2:2012. It brings ISO/IEC20000 Part 1 and Part 2 within reach of a vast international audience by providing the key elements of this important standard in a short, easy to read format: • it promote the awareness and the acceptability of ISO/IEC 20000 Part 1 and Part 2 as a valid standard for IT Services organizations; [PDF.zo03] ISO/IEC 20000:2011 - A Pocket Guide Rating: 4.58 (601 Votes)
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